General FTP FAQ
- What is FTP?
- What is my FTP address?
- Why am I getting the error message "Home directory unaccessible?"
- What FTP clients does RCN provide.
- What information do I need to connect via FTP?
1. What is FTP?
FTP is the primary method for uploading content for UNIX and Windows hosting packages. For packages that support use of Microsoft Frontpage, it is an alternative for quickly getting files onto the server.
2. What is my FTP address?
If you have UNIX Hosting, than you may upload your content to www.yourdomain.com where 'yourdomain' is your registered domain with RCN.
If you have Windows Hosting, then you should direct your ftp client to www.yourdomain.com where 'yourdomain' is your registered domain with RCN.
3. Why am I getting the error message "Home directory unaccessible?"
For our Windows Hosting customers, you should have a directory labeled 'pub'. Please do not remove this directory as it will not allow for FTP access (You may still access your site via Frontpage). Some publishing software may delete this directory automaticaly.
If your site supports Frontpage, then you may log in with Frontpage and follow standard procedures for creating a new folder.
Otherwise, please call RCN Commercial Customer Service to have this directory restored.
4. What FTP clients does RCN provide?
RCN Does not directly provide FTP clients for users. Please visit www.download.com or www.tucows.com to download clients for all platforms.
5. What information do I need to connect via FTP?
You only need to know 3 bits of infotmation to connect.
Your FTP username
Your FTP password
Your domain name
Some FTP clients want you to enter a 'remote folder' or 'remote directory' or 'host directory', All of RCN's server will put you in the correct folder, you should leave this field blank
