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RCN Business Customer Services (BCS) has aspirations to be the very best customer service organization in the industry, to this end we provide the following services:
Technical Support and Customer Service for the following products:
- DS-x Circuits
- OC-x Circuits
- Frame Relay Circuits
- SONET Circuits
- Web Hosting Products (Virtual Domains & Domain Email Hosting)
Customer Service and Technical Support from 7am est to 9pm est, 7 days a week.
Emergency outage support available 24 hours a day, 7 days a week.
- A team of over 30 highly-empowered, customer-driven technical experts
- An average service level whereby 90% of all calls are answered in under 30 seconds.
How to contact us:
Phone
1.877.726.7000 - Following the options for Commercial, Customer Service, High-Speed Circuits & Web Hosting.
E-Mail
commercial.service@rcn.com - For technical support and customer service issues.
What you can expect when you call:
- 90% of the time your call will be answered within 30 seconds!
- The agent answering the phone will be polite, professional and technically astute.
- The agent will diagnose your problem and resolve it immediately if possible.
- If the agent cannot resolve your problem they will create a ticket in LOKI, our ticketing system.
- The agent will provide you with your ticket number.
- High-Speed Circuit customers will be contacted by Commercial Operations within 1hr of ticket creation. (Standard Service Level Agreements apply after Commercial Operations picks up a ticket).
- All other issues will be escalated appropriately and customers will be notified by email of ticket closure.
All information subject to change without notice.
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