Technical Support and Customer Service for the following products:

• DS-x Circuits
• OC-x Circuits
• Frame Relay Circuits
• SONET Circuits
• Web Hosting Products (Virtual Domains & Domain Email Hosting)

• A team of over 30 highly-empowered, customer-driven technical experts
• An average service level whereby 90% of all calls are answered in under 30 seconds.

Phone
1.877.726.7000 - Following the options for Commercial, Customer Service, High-Speed Circuits & Web Hosting.

E-Mail
commercial.service@rcn.com - For technical support and customer service issues.

What you can expect when you call:

• 90% of the time your call will be answered within 30 seconds!
• The agent answering the phone will be polite, professional and technically astute.
• The agent will diagnose your problem and resolve it immediately if possible.
• If the agent cannot resolve your problem they will create a ticket in LOKI, our ticketing system.
• The agent will provide you with your ticket number.
• High-Speed Circuit customers will be contacted by Commercial Operations within 1hr of ticket creation. (Standard Service Level Agreements apply after Commercial Operations picks up a ticket).
• All other issues will be escalated appropriately and customers will be notified by email of ticket closure.

All information subject to change without notice.