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General


1. How do check how much web space I have used?
Visit the Control Panel use your website FTP login.

2. How do check how much bandwidth I have used?
Visit the Control Panel use your website FTP login.

3. How do I change my FTP password?
Visit the Control Panel use your website FTP login.

4. Where can I find my web logs ?
Your raw logs are stored in the \logs subdirectory. You can use any statistics package or tool to build your own customized reports.
Note: this is a seven day rolling archive, so only the most recent seven days are kept available.

5. How do I change my web stats password?
Your web stats password is linked to your FTP password.
If for some reason the password is not working you can re-sync them by resetting your FTP password. (You can use the same one)

6. What is the difference between absolute path and relative path?
Absolute path: Also known as the full path, the absolute path is a path that contains the root directory and all other sub directories required to get into the directory you're currently in or wish to get to.
Relative path: Also known as a partial path or non absolute path, a relative path is only a portion of the full path.

Here are some examples of Absolute path:

  • c:\inetpub\wwwroot\data.txt (windows drive path)
  • /www/root/data.txt (unix path)
  • \\fileserver\share\folder\data.txt (windows UNC path)

Here are some examples of Relative path:
  • data.txt
  • ../folder/data.txt
  • ./folder/data.txt
  • ./data.txt
  • ../data.txt

7. Can I get extra disk space?
Yes. Extra disk space costs $50 for each 500MB per month. Contact support to get the extra space added

8. Can I get extra space for my database?
Yes. Please Contact support for this information.

9. Can I view and modify the hostheaders for my site?
Yes. Visit the Control Panel use your website FTP login.


Windows


1. I am getting 'Microsoft JET Database Engine error '80004005' Operation must use an updateable query' when trying to update my access database
This means that you need anonymous write premission on the database.

2. How do I set anonymous write permissions?
If you are using frontpage 2003 use the following steps

  • Right Click on the folder in frontpage.
  • Click on Properties.
  • Uncheck 'Allow scripts to be run'.
  • Check 'Allow anonymous upload to this directory'.
  • Optional: Check 'Allow uploaded files to overwrite existing filename'.
  • Click 'OK'

If you are NOT using frontpage please contact support and we will set the permissions for you.

NOTE: You will not be allowed to run scripts in the folder you set anonymous write to

3. What format are my web logs stored in ?
W3C Extended Log Format
For more information please see
W3: Extended Log File Format
Microsoft: W3C Extended Log File Format IIS 6.0

4. What is the absolute path to my site?
Relative path should be used whenever you can.
Here are ways to create the absolute path:
ASP: Server.MapPath("/relative/path/to/file.txt")
Perl: For whatever reason Perl on windows (IIS) does not have a good way to create the absolute path
PHP: $_SERVER["DOCUMENT_ROOT"] . '/relative/path/to/file.txt'

5. How do I password protect a folder?
You will need to use scripts to password protect a folder


Unix


1. What format are my web logs stored in ?
NCSA Combined Log Format
For more information please see
IBM: NCSA Combined Log Format

2. What is the absolute path to my site?
Relative path should be used whenever you can.
Here are ways to create the absolute path:
Perl: $ENV{DOCUMENT_ROOT} . '/relative/path/to/file.txt'
PHP: $_SERVER["DOCUMENT_ROOT"] . '/relative/path/to/file.txt'

3. How do I set permissions?
Directories are set to global read and user write by default. This means that anyone on the Internet can see and download your files, but they cannot erase, modify or upload files. You can change the permissions on your files by using any FTP client that supports the "SITE" or "chmod" commands. This website tmay be of some help:
chmod - Wikipedia, the free encyclopedia

4. How do I password protect a folder?
You can use .htaccess files to do this
For more information on .htaccess please see: Apache HTTP Server Version 1.3 This is the only time you will need to use the absolute path
The directory structure is as follows:
/domains/username so if your username was "nobody" the absolute path would be: "/domains/nobody"


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